I had a pretty good week. It was really busy on Monday and Tuesday, so the days passed quickly. It wasn't as busy today, but it was steady. I had a good day...all day the customers were pretty nice and thanked me for helping them. I get off at 9:30pm now and at 9:14pm I got a call from a guy who wanted to activate his acct. I have questions that I ask in order to understand what the customer is looking to do. I seen that he had had a previous account for the same address and that there was an active account there now. So I asked him why he was opening an account when there was already one active (sometimes in between tenants landlords take over responsability for the gas). He pretty well told me it was none of my business. (he was foreign and would not shut up, he was rambling on about nothing and wouldn't even let me ask questions). I told him that I could set up the account but there would be a 25$ application charge (that EVERYONE pays). He immediately started arguing with me, I mentioned that I could waive the security deposit all together because he has good credit with us. He didn't even hear this and began arguing again. I told him I would ask my supervisor if there was any way to waive this. I called and asked and I couldn't (he wanted to take over responsability because his girlfriends account said that she had been requesting and complaining about her security deposit refund). I kept trying to explain to him that it was a standard fee (probably to deter people from doing exactly what he was trying to do) and that it is in the tariff agreement we signed with the British Columbia utilities commission. He Still would not give up and kept yelling at me and ignoring everything I was saying. It was like trying to explain something really simple to a wall. By this point it was 9:27pm and I was not going to resolve this any time soon, so I told him "sir please stop yelling at me or I will disconnect this call". He kept on yelling and I clicked the hangup button. I was not going to be there any longer because of some jackass trying to waste the companies time by opening and closing accounts for no good reason...AND...because I was off in three minutes and had been there 9 hours. I mean it's worth it to do the half an hour of overtime since I've got to be there anyway (have 1hr lunch-work 1/2 and take 1/2 lunch) but it is really tiring. I'm there pretty much all day. But...the half hour of over time pays for my cab, coffee and still leaves me with alittle change. Have I mentioned how cheap the people are that I have to provide service for? I am talking ridiculously cheap. They call in about 1 or 2$ late payment charges that were correctly charged because they didn't pay their bills on time!! They don't understand that the due date is the date they have to pay their bill by. And...I don't know about the rest of you, but when I was setting up service for my phone, cable, and electric bills I never questioned that I would be charged a security deposit. Some of the people argue about security deposits non stop. They fight it tooth and nail-even if they've failed the credit check. They always say "well I don't think I should have to pay that". That makes no difference to me or the company if your credit sucks!Hmph!! Thankyou for listening to my rant...now to better topics...like....I have tomorrow OFF!! Woohoo!! I have doctors appointment, so I can't sleep in, but I figure I can go to that in the morning and come home (take a nap if need be), pick Gizmo up and go do some x-mas shopping. Christmas is right around the corner! This year has passed so quickly. Sam's birthday is Saturday. I'm going to take him out to a late dinner- I'm using 2 hours floater time so I can get off at 7 instead of 9:30pm...which now that I think about it won't cover it all...hmmm...I'll have to check into that on Friday. Anyway I'm going to go decorate my Christmas tree!