I just didn't feel like coming to work yesterday. I rolled over before my alarm went off after a very nice sleep and though to myself "I don't want to go to work today", when my alarm went off I thought it again, and after hitting the snooze button to lay there and ponder my choices I decided to call in sick!~ I arrived at work this morning to discover that I still get paid for 60% of the day. On a bad note I discovered something that put a damper in the morning....I was completely wrong in my wonderfully ignorant assumption that by using my banked or floater time to cover when I leave early, that I would still be able to bank it as double overtime. NOPE!! Not the case apparently. I just noticed this on my online schedule. So I get paid for it, but only at 100%, instead of the 200% if I were to work it. BOO to them expecting that!! I was so proud of myself for outsmarting "the man". So, now I'll have to actually work the extra time to bank it. Today was really nice, I was taken off the phones from 1:25pm-2:15pm by a supervisor to listen to some of my calls, I didn't do well in any of the calls that they had chosen to record. I forgot to say the two tag lines that we are required to say (have I resolved the reason for your call? and thank you for calling terasen gas) and lost a wack of points for that. I was feeling alittle down on myself (they all were billing calls), but mark said that I was being to hard on myself and was very encouraging. Later on at around 6:30pm paulette sat with me and marked some of my collections calls. She said that I would have gotten a 100% on the first call that she listened to and that I did very well on the other calls as well. That had the rest of my day going nicer and I was cheerful all day long! My very last call of the night was a woman who had been disconnected for not paying her bill(now I know that I can't reconnect her without confirmation of her paying the overdue balance) but for some crazy reason I set up a payment arrangement and sent someone out there to reconnect her for 95$. That was a BIG mistake! I knew that I couldn't reconnect her when I first seen the acct, but as we got talking I got into a payment arrangement kinda mode and totally forgot what I was doing! I will be scored down for that! Oh well it's done now. I was having a really good evening, and I screwed it all up on the last call! Anyway gotta go watch some "Girlicious".